Policies

Salon San Carlos Policies

Safety & Health Guidelines

Please come alone to your appointment.

We will not accommodate extra family members, children or friends. No handshakes or hugs for us at this time either please!

All guests will be required to wear a mask that hooks behind the ears (all staff members will be required to wear masks as well).

We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. If you do not have a mask, you may purchase one from us for $3.

Upon entering the salon, all guests will be required to have a mask on, sanitize their hands, and their temperature checked by a no contact thermometer. Guests with temperatures 99F or greater will be asked to reschedule at least 14 days out. All guests will be required to sign a service release form that may be REVIEWED HERE You’ll be escorted to the styling chair to begin your service. We will NOT be having you change into color robes. We will be using styling capes as usual (which are always washed in between each use).

No food or beverages in the building.

At this time we will not be offering complimentary food or beverages. Outside food and/or beverages will not be allowed in the building.

By appointment only.

We will not be taking any walk-in appointments. You must schedule an appointment in advance.

Please only bring essential items to your appointment

Such as cell phone, car keys, wallet.

Appointments must be confirmed.

Due to high volume, all guests will be required to confirm their appointments at least 24 hours in advance. Appointments not confirmed 24 hours in advance will be cancelled.

Check-out process.

Guest Experience Expert will begin the checkout process at the front desk. We will total your services and we will gather and sanitize your home care products. Our goal is to make checkout process as touchless as possible.

We sincerely appreciate your support.

This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.

Appointment Reminder

As a courtesy to you, we will confirm your appointment the day before you are scheduled.

Cancellation / No show policy

As a courtesy to our guests and team members, appointments must be cancelled no later than 24 hours in advance. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Missed appointments or late cancellations may incur a service fee and you may be asked to place a 50% deposit with your credit card to reserve your next appointment. 

DEPOSITS

A guest’s first late cancellation / no show will be on Salon San Carlos and incur no service fees. A guest’s second late cancellation will incur a 50% fee of the total services scheduled for that appointment. A guest’s third and subsequent late cancellations / no shows will incur a 100% fee of the total services scheduled for each appointment.

Late Arrival

As a courtesy to following guests, we cannot guarantee your appointment as scheduled for late arrivals. In order to accommodate a late arrival, you may be asked to see a different team member if there is an opening.

Privacy

Information collected from you during your visit or from our website is only used for internal purposes that may include but not limited to, contacting you to verify appointment details, internal advertising, etc. Your information will not be shared with third party.

Payment Methods

We accept all major credit cards, cash and San Carlos Gift Cards, as well as local personal checks with a valid Florida Driver’s License or Identification Card. Returned checks are subject to a return check fee as provided by law.

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at Salon San Carlos. If you are not completely satisfied with your service, we ask that you please let us know within 48 hours. It is our desire to correct any service issues and we will be happy to schedule a corrective service within 14 days of your original appointment date. There are no money refunds for any service provided.

Product Exchange / Return Policy

Products purchased at Salon San Carlos may be exchanged or returned for store credit within 30 days from the date of purchase. There are no returns for brushes and hot tools. There are no cash refunds, although a store credit may be applied to either products or services.

Gift Cards

Our gift cards are available in any dollar amount and can be redeemed for salon services or product purchases. Unfortunately, they are not redeemable for cash, and we cannot reimburse lost or stolen gift cards.

Child Safety Policy

We welcome families with children of all ages to our salon. However, to ensure their safety, our policy strictly prohibits unsupervised children in the salon. We kindly request ONLY those receiving services be present in the service areas. Older children (11+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.

Gratuity

Our rates do not include gratuity, but it is greatly appreciated if you feel the service warrants it! As a convenience, we offer the option of adding a gratuity to your credit card at the time of payment.

Loss or Damage

We regret that we cannot be responsible for loss or damage to personal articles, including clothing or accessories. Please keep valuables with you during your appointment.

One Team - Open Chair Policy

Any time you need a fresh point of view, please try another member of our staff. We are one team and we are all dedicated to providing you with the best service and experience at our salon. The most important aspect of hairdressing is to find a stylist who "gets you:" someone who suits your personality and understands your styling needs. If you've browsed our site but are unsure of who might be the best fit for you, please give us a call to obtain a personalized referral to the stylist who would best suit your style.