Policies

Salon San Carlos Policies

Safety & Health Guidelines

*Mask Requirements

Wearing a mask is not required for guests or staff at this time.However we have masks available upon request at the front desk.

"If you prefer your stylist to wear a mask please ask and they will comply" 
*Subject to change at owners discretion

Please come alone to your appointment.

We cannot guarantee a space to accommodate extra family members, children or friends. 

Please only bring essential items to your appointment

Such as cell phone, car keys, purses and wallets.

Food or beverages in the building.

Complimentary beverages are available upon request. Please be understanding if this policy has to change. Thank you

By appointment only.

We will not be taking any walk-in appointments. You must schedule an appointment in advance.

Check-out process.

Once your stylist has released your ticket, you may start the checkout process at the chair by logging into your account at https//ssc.aurasalonware.com/login, or our Guest Experience Expert will check you out at the front desk. Our goal is to make your checkout process as touchless as possible.

Appointment confirmation Policy

All guests are required to confirm their appointment no later than 24 hours in advance.
Guests will receive an automated "appointment confirmation text". Starting 72 hours before their appointment. If no response is received, they will get another automated "appointment confirmation text" at 48 hours before their appointment (REPLY 1 to confirm)
Appointments NOT confirmed 24 hours in advance will be cancelled. 
Incorrect response will not register with the automated system
Please call (850)437-0007 to cancel/reschedule your appointment

Cancellation / No show policy

As a courtesy to our guests and team members, appointments must be cancelled no later than 24 hours in advance. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Guests who have missed appointments or late cancellations will be required to have a credit card on file. If you cancel less than 24 hours in advance or no show, you will be charged a fee. With exception to illness, all sales are final.

Late Arrival

As a courtesy to the guests following your appointment, we cannot guarantee your appointment if you are a late arrival. If we can accommodate a late arrival, you may be asked to see a different team member. We reserve the right to cancel or reschedule your appointment.

Privacy

Information collected from you during your visit or from our website is only used for internal purposes that may include but not limited to, contacting you to verify appointment details, internal advertising, etc. Your information will not be shared with third party.

Payment Methods

We accept all major credit cards, cash and San Carlos Gift Cards, as well as local personal checks with a valid Florida Driver’s License or Identification Card. Returned checks are subject to a return check fee as provided by law.

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at Salon San Carlos. If you are not completely satisfied with your service, we ask that you please let us know within 48 hours. It is our desire to correct any service issues and we will be happy to schedule a corrective service within 14 days of your original appointment date. There are no money refunds for any service provided.

Product Exchange / Return Policy

Products purchased at Salon San Carlos may be exchanged or returned for store credit within 30 days from the date of purchase. There are no returns for brushes and hot tools. There are no cash refunds, although a store credit may be redeemed on either products or services.

Gift Cards

Our gift cards are available in any dollar amount and can be redeemed for salon services or product purchases. Unfortunately, they are not refundable or redeemable for cash, and we cannot reimburse lost or stolen gift cards. All sales are final.

Child Safety Policy

We welcome families with children of all ages to our salon. However, to ensure their safety, our policy strictly prohibits unsupervised children in the salon. We kindly request ONLY those receiving services be present in the service areas. Older children (11+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.

Gratuity

Our rates do not include gratuity, but it is greatly appreciated if you feel the service warrants it! As a convenience, we offer the option of adding a gratuity to your credit card at the time of payment.

Loss or Damage

We regret that we cannot be responsible for loss or damage to personal articles, including clothing or accessories. Please keep valuables with you during your appointment.

One Team - Open Chair Policy

Any time you need a fresh point of view, please try another member of our staff. We are one team and we are all dedicated to providing you with the best service and experience at our salon. The most important aspect of hairdressing is to find a stylist who "gets you:" Someone who suits your personality and understands your styling needs. If you've browsed our site but are unsure of who might be the best fit for you, please give us a call to obtain a personalized referral to the stylist who would best suit your style.