All guests will be required to have a credit card on file. Appointments canceled less than 24 hours in advance will be charged half of the scheduled service, except for illness. All sales are final.

All guests are required to confirm their appointment no later than 24hrs in advance. Appointments not confirmed 24 hours in advance will be canceled.

Guests will receive an automated confirmation text 96-72 hours before their scheduled appointment. (REPLY “1” to confirm)

Please call (850)437-0007 or click the link below to cancel/reschedule your appointment.

As a courtesy to the guests following your appointment, we cannot guarantee your appointment if you are a late arrival. If we can accommodate a late arrival, you may be asked to see a different team member. We reserve the right to cancel or reschedule your appointment.

Information collected from you during your visit or from our website is only used for internal purposes that may include but are not limited to, contacting you to verify appointment details, internal advertising, etc. Your information will not be shared with a third party.

We accept all major credit cards, cash, and San Carlos Gift Cards, as well as local personal checks with a valid Florida Driver’s License or Identification Card. Returned checks are subject to a return check fee as provided by law.

We make every attempt to ensure that you are satisfied with your experience at Salon San Carlos. If you are not completely satisfied with your service, we ask that you please let us know within 48 hours. It is our desire to correct any service issues and we will be happy to schedule a corrective service within 14 days of your original appointment date. There are no money refunds for any service provided.

Products purchased at Salon San Carlos may be exchanged or returned for store credit within 30 days from the date of purchase. There are no returns for brushes and hot tools. There are no cash refunds, although a store credit may be redeemed on either products or services.

Our gift cards are available in any dollar amount and can be redeemed for salon services or product purchases. Unfortunately, they are not refundable or redeemable for cash, and we cannot reimburse lost or stolen gift cards. All sales are final.

We welcome families with children of all ages to our salon. However, to ensure their safety, our policy strictly prohibits unsupervised children in the salon. We kindly request ONLY those receiving services be present in the service areas. Older children (11+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child-proof. Sharp implements, hot styling tools, chemicals, and a busy, congested area make for a potentially dangerous environment for young children.

Our rates do not include gratuity, but it is greatly appreciated if you feel the service warrants it! As a convenience, we offer the option of adding a gratuity to your credit card at the time of payment.

We regret that we cannot be responsible for loss or damage to personal articles, including clothing or accessories. Please keep valuables with you during your appointment.

Any time you need a fresh point of view, please try another member of our staff. We are one team and we are all dedicated to providing you with the best service and experience at our salon. The most important aspect of hairdressing is to find a stylist who “gets you:” Someone who suits your personality and understands your styling needs. If you’ve browsed our site but are unsure of who might be the best fit for you, please give us a call to obtain a personalized referral to the stylist who would best suit your style.

We will not be taking any walk-in appointments. You must schedule an appointment in advance.

We cannot guarantee a space to accommodate extra family members, children, or friends.